I'm incredibly dissatisfied with this store and their customer service. I bought a mattress from them and was told it would be delivered on a Saturday but never told a time. I called them on Saturday to confirm and ask if they knew the time and they told me they only deliver to my area on Thursdays so it won't arrive till the next Thursday. The customer service was nice enough to tell me that she'd call the delivery location and see what she could do, however after several attempts she couldn't reach them. She spoke with the manager who said the only thing he could do was have it delivered to the store on Monday to be picked up, which I don't have the necessary vehicle for. I asked to speak with the manager but she couldn't reach him again, what?! I tried the delivery customer service myself but after 10 mins of nonstop calling received no answer. After 3 hours of this hassle I was still waiting to hear back from the manager. At this point I was beyond angry. They guarantee delivery in three days or less and here I am on day three excited to get my mattress but being told it won't be here for another week. I will definitely never make the mistake of working with these people again and I hope that no one else gets stuck in this mess!
The staff is helpful and responsive without being pushy.
Nice place
Quick service and good quality furniture
sale people were helpful without hovering. nice pieces with a range of prices.
Raymour Flanigan Furniture And Mattress Store is a US Furniture Store based in Canandaigua, New York. Raymour Flanigan Furniture And Mattress Store is located at 4402 NY-5 Suite 110, Canandaigua, NY 14424, USA.
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