I had dropped off my coat this past Friday to be dry cleaned at Star Cleaners. I was told that I can pick it up the following Wednesday in the afternoon. I stopped by Thursday morning to pick it up and was told it wasn't ready. When I asked why, I was treated rudely and with excuses. I asked the rude ladies working there to call me when it was ready. They called me back later that day and said it was ready. I picked it up Friday morning. I was not offered a discount for the coat being late, nor was there an apology offered. That is just poor business. At the very least, they should have called in advance to tell me that my coat would not be ready.
I've only ever had things cleaned here so I can speak to the tailoring services but I am really happy with this place. They do a nice job and they are very pleasant to deal with.
The tailor is a complete and utter butcher. I will not even take pants to him to be hemmed. On the other hand, the dry cleaning/laundering side of the business is wonderful. Except of course when they defend the poor work of their butcher.
I came here to get two dresses hemmed as they were both a few inches too long. When I tried them on after taking them home, both were uneven and longer on the right side. One dress comes up over my ankle and comes down by the bottom of my foot. The other is still too long. I went back to try to get my money back, but the tailor argued with me. When I told him I'd like to see a manager, he went back to his work space, and after some time and I overheard a conversation between him and a woman working there. The woman said, "well you can't just leave the lady standing there!" So I'm to assume he just went back with no intentions to get me the manager. When I spoke to the manager he also refused to give me my money back, but offered to fix the dress that's too long. I declined since I don't want another botched job. Long story short, don't come here.
I asked to have a new shirt and jacket dry cleaned overnight so that I could use them Friday night. Though completed on time, the jacket smelled as if it sat in waste water. Even worse, the back of the new white shirt was stained with rust, as if ironed by a rusty old iron. NEVER trust this place with anything valuable. The nice ladies at the counter "leave it until Monday and we'll see what the owner can do." Useless
Star Cleaners is a US Laundry based in Canandaigua, New York. Star Cleaners is located at 135 Mill St, Canandaigua, NY 14424, USA.
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