To top things off, when I arrived later that day to collect my bike it was still partially disassembled and I got to wait around as Dan rooted around the desk amd workbenches looking for pieces he had misplaced.
The employee mentioned in another post who was having a very bad day has chosen to leave. I am sorry the other customer had that experience. The employee was going through some "stuff" & as stated has left the store.
Zero apologies, zero consessions, zero satisfaction.
I dropped my bike off for a tune up - 80$ and a 1-2 day wait.
I have bought one mountain bike and one fitness hybrid from the Canadaigua store. When I finally by a road bike I am sure it will be from RVE as well.
3 days and no communication later I call the store and ask about the status of my bike - they haven't looked at it yet. Actually, whoever I spoke to was rather rude - "If we haven't called you, it isn't done yet." - and had to be asked to even check on my bike.
I have always received great service at a very fair price.
Worse Bike Store I ever visited. Although they say they rent bikes, in reality they only have 5 to rent. Although they say you do not need reservations you need them. Although they say that I misunderstood, they were trying to put words into a past phone conversation. Did not even try to help, try to provide alternatives. Terrible altitude.
Andy is a top rate bike mechanic. He is friendly, easy to talk to & accepts you no matter what the level of cycling you adhere to.
I was having a rash of flats over the last few months. I felt like I was coming in every other week for a new tube. They turned me on to a set of kevlar tires that so far has kept me riding with no flats.
Yet another day later Dan calls from Rv&E to say the bike needs extensive work, will be laid up for further time, and will cost triple the original quoted price. I ask if there is anything they can do to accommodate the fact that I should have been at least informed of the extra cost and delays 2 days ago - he refuses, absolutly no flexibility on a bill that is 75% labor.
Excellent service! The store's door is just wide open to walk on in. Just stopped in today to get a flat tire tube replaced. Staff goes out of their way to make you feel comfortable. The tire replacement took less than 5 minutes from a walk-in appointment. Andy also oiled up my bike chain and tightened my seat for no extra cost. Will be visiting again for any bike service I'll need.
Rv E Bike And Skate is a US Bicycle Store based in Canandaigua, New York. Rv E Bike And Skate is located at 168 S Main St, Canandaigua, NY 14424, USA.
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